Privacy policy
Privacy policy
Last updated: 13 October 2026
Velva (ABN 46 698 829 627) runs this store and the website velvaofficial.com. This policy explains what we collect and why, in line with the Australian Privacy Principles.
What we collect
When you buy: your name, email address, phone number (if you give it), delivery and billing address and order details, collected for us by Shopify at checkout. Your payment goes to the payment provider; we never see your full card number.
When you visit our website: the pages you view, the ad or link you came from and your approximate country. We use a random visitor ID stored in your browser, not your name.
When you email us or sign up for emails: your email address and what you tell us.
Why we collect it
To process and deliver your order, send order and shipping updates, handle refunds and warranty claims, answer your questions, prevent fraud, and improve our ads and pages. If you opt in, we'll also send you marketing emails or texts.
Cookies and advertising
Our website and checkout use cookies and similar technologies to work properly (for example, to keep your cart), to measure visits, and to show relevant ads. We use the Meta Pixel, so Meta receives information about your visit and whether you buy. You can block or delete cookies in your browser settings; some parts of the checkout need them to work.
Who we share it with
Service providers that run the store for us: Shopify (our store and checkout), payment providers, our fulfilment partner (to pack and ship your order), our email provider if we use one (for example Klaviyo), and Meta for advertising measurement. Some of these providers store or handle data outside Australia, including in the United States, Canada and China. We don't sell your information.
Shopify also processes personal information to provide its services. You can read how in the Shopify Consumer Privacy Policy.
Emails and texts
We only send marketing emails or texts if you opt in. Every one lets you unsubscribe, and we'll action it within 5 working days. Order and shipping updates go to everyone who buys.
Keeping it safe
We keep your information only as long as we need it for the purposes above or to meet legal obligations, and we use reputable providers to store it securely. No method of storage or transmission is completely secure.
Access, correction and complaints
You can ask to see or correct your information, or ask us to delete it, by emailing velvaofficialaus@gmail.com. If you're not happy with our response, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).